Shipping : Heart Stone Gallery ships all jewelry orders using First Class Mail and all other pottery pieces using Priority Mail through the United States Post Office, which includes a tracking number. Currently items are only shipped throughout the United States within 3 business days of their purchase. Shipping overages will be refunded if it amounts to $3.00 or higher.
If an item should arrive broken, please contact Heart Stone Gallery and send a photo of the damaged items. Your item will then be replaced or a refund will be issued.
Returns and Exchanges :
If something does not meet your expectations then please contact Heart Stone Gallery. If an item is returned or exchanged then the customer is responsible for the shipping back. I recommend tracking/insurance on the item and carefully packing it back in its original box. Refunds will be given once the item is received, minus the original shipping charges.
Care for your pottery :
- Heart Stone Gallery pottery uses lead-free glazes so it is food and microwave safe. - Hand washing is recommended for the longevity of your piece.